With the new era of technology, many people are turning to email rather than holding phone conversations to communicate with others. For those who do like to talk on the telephone, it is necessary to exercise good phone manners when communicating to friends, family members or strangers.

Step1

Listen more than talk. This holds true especially if you are the recipient of the phone call. If someone is calling you, it is likely that they have something important that they want to communicate to you. If you go ahead and take over the conversation, the caller may feel intimidated and may not want to continue with the phone call.

Step2

Sympathize with the caller. If the person calling you is telling you about a problem or is asking for advice, it is nice to express some sympathy. Try to think about a similar situation that you were in and tell the story to the caller.

Step3

Speak clearly and articulately. If you are talking with someone on the phone, it is important that they can hear you. Otherwise, they may think you are saying one thing and not what you are truly trying to communicate.

Step4

Create a good spot to hold the phone conversation. If you have children running around the house playing a game, it is wise to get away from that setting to hold your telephone conversation. Go into a private area where there are no distractions.

Step5

Make the time to hold the conversation so that you don't have to cut it short. Too often, people's conversations are cut off because of time restraints. If you have somewhere to go, make it a point to tell the person calling that you can call them back at a better time.

在這個(gè)科技新時(shí)代,許多人在與他人交流的時(shí)候開(kāi)始發(fā)郵件而不使用電話交談。對(duì)于那些喜歡打電話的人來(lái)說(shuō),在與朋友、家庭成員或陌生人交流時(shí),有必要運(yùn)用良好的電話禮節(jié)。

第一步

多聽(tīng)少說(shuō)。這點(diǎn)在你作為接電話方時(shí)尤其重要。如果有人打電話給你,可能是他們有重要的事情要告訴你。如果你接過(guò)電話便開(kāi)始喋喋不休的說(shuō),打電話的人會(huì)感覺(jué)有壓力而不愿繼續(xù)說(shuō)下去。

第二步

同情打電話的人。如果一個(gè)人打電話給你是為了向你述說(shuō)一個(gè)難題或是征求意見(jiàn),表達(dá)一些同情會(huì)顯得體貼。試著回憶自己曾經(jīng)歷過(guò)的相似的處境然后再把這個(gè)經(jīng)歷告訴打電話的人。

第三步

接電話的時(shí)候表達(dá)清楚,說(shuō)話清晰。如果你和別人通過(guò)電話交談,讓他們聽(tīng)見(jiàn)你在說(shuō)什么是很重要的。否則,他們可能覺(jué)得你說(shuō)的事情是你并不想真正與他分享的。

第四步

為電話交流創(chuàng)造一個(gè)良好的環(huán)境。如果孩子們正在屋里玩耍,那么最好是換個(gè)地方打電話。去一個(gè)沒(méi)有干擾的私密空間。

第五步

保證通話時(shí)間,這可以使你不用很快就掛斷電話。人們常常由于時(shí)間限制而不得不終止談話。如果你要出門(mén),那么記得告訴打電話的人你可以在更適當(dāng)?shù)臅r(shí)候給他們回電話。