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如何進(jìn)行投訴和道歉

放大字體  縮小字體 發(fā)布日期:2008-03-25
核心提示:遇到不滿意的事情和對(duì)待需要投訴時(shí),禮貌地說(shuō)比較奏效。而且有趣的是,你可能先要說(shuō)SORRY,再提出你的投訴,這樣顯得很有教養(yǎng)和禮貌,你的問(wèn)題才會(huì)得到更圓滿的解決。 比如,在商店里,收款員找錯(cuò)了錢,你可以說(shuō): Excuse me, I think youve given me the wrong change


    遇到不滿意的事情和對(duì)待需要投訴時(shí),禮貌地說(shuō)比較奏效。而且有趣的是,你可能先要說(shuō)SORRY,再提出你的投訴,這樣顯得很有教養(yǎng)和禮貌,你的問(wèn)題才會(huì)得到更圓滿的解決。 

    比如,在商店里,收款員找錯(cuò)了錢,你可以說(shuō):

 "Excuse me, I think you"ve given me the wrong change"

 或者 "Sorry, I think this change is wrong. I gave you $20, not $10."

 在酒店里房間的調(diào)溫器壞了:"Excuse me, but there"s a problem with the heating in my room."

 "Sorry to bother you, but I think there"s something wrong with the air-conditioning."

 失竊了:"I"m afraid I have to make a complaint. Some money has gone missing from my hotel room."

 房間沒(méi)有整理:"I"m afraid there"s a slight problem with my room - the bed hasn"t been made."

 當(dāng)人們發(fā)現(xiàn)自己錯(cuò)了而道歉,一般都會(huì)說(shuō)SORRY,然后再提出把事情做好的解決辦法。

 比如對(duì)應(yīng)上面對(duì)調(diào)溫器的投訴:"Excuse me, but there"s a problem with the heating." 或者

 "I"m sorry - I"ll get someone to check it for you." 或者 "Sorry to hear that - I"ll send someone up.

 

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關(guān)鍵詞: 投訴 道歉
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